ARTICLESMetric of the Week (#10): Average Invoice Approval Time (IAT)November 14, 2024 Definition Law firms and vendors invoice legal departments for their services and expect timely payments. However,...
ARTICLESMetric of the Week (#9): Paralegals and Admin as a Percentage of Legal Staff (PAPLS)Definition Paralegals and administrative staff are essential to keeping legal departments running efficiently. Paralegals often assist...
ARTICLESMetric of the Week (#7): Total Legal Cost by Business Unit (LCBU)Definition The Total Legal Cost by Business Unit (LCBU) metric tracks how much legal support each department (such as Marketing, Sales,...
ARTICLESMetric of the Week (#6): Budgeting Process Satisfaction Index (BPSI)Definitions “I love budgeting” , said no one ever! Budgeting can be a tough process, often involving a lot of back-and-forth, data, and...
ARTICLESMetric of the Week (#5): Client Satisfaction Index (CSI)Definition Understanding how satisfied your clients are with the legal department isn’t just about getting feedback—it’s about seeing the...
ARTICLESMetric of the Week (#4): Expenses as a Percentage of Total Vendor Spend (EPVS)Definition Expenses as a Percentage of Total Vendor Spend (EPVS) is a metric for monitoring the expense portion of vendor spend,...