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January 8, 2024 As we kick off 2025, I want to take a moment to reflect on an extraordinary year we accomplished together: The Journey of the Legal Operations KPIs Book A year ago, I couldn’t have imagined the incredible response to the book! Translated into Spanish and Portuguese, it’s now read by professionals in 50+ countries and has received over 200+ reviews on Amazon, Google, and LinkedIn. I’m humbled and deeply grateful to the readers, my team, mentors, and contributors who made this possible. Building the Community The launch of LegalOpsKPIs.com transformed the book’s content into a digital hub for legal operations professionals. Today, it’s a go-to space for collaboration and discussion on implementing KPIs. Explore interviews, the Legal Operations Chart Gallery, and Forum recordings—a wealth of resources to support your journey. Legal Operations KPIs Forum We started the Forum—a space for professionals to share insights, collaborate, and advance conversations on KPIs. Chapters are already active in Germany, Brazil, Mexico, and more are on the way! KPIs Workshops From universities to corporate and major events like RLLB, CLOC, and Legal Operators, we’ve shared and learned so much. Empowering legal professionals through KPIs has been one of the year’s most rewarding endeavors. Interviews with Experts I had the privilege of interviewing 50+ professionals from leading organizations, and sharing their best practices, innovative ideas, and data-driven insights. All of this is now available on LegalOpsKPIs.com for you to explore and learn from. As we celebrate the successes of 2024, our team is deeply grateful to every one of you who’s been part of this journey. Thank you for inspiring us to reach higher and dream bigger. Here’s to 2025 and all the exciting opportunities ahead!

December 6, 2024 Daniel Failla , a partner at Failla Lima, has spent over 20 years navigating the dynamic world of law in Brazil. His career has been shaped by major shifts in the legal industry, giving him a unique perspective on how traditional practices and cutting-edge technology intersect. This is the first BEYOND with Mori interview in Portuguese, offering a fresh local perspective. Daniel shares his journey, the key moments that shaped his approach to law, and his advice for future legal professionals. In this interview, Daniel reflects on key moments that transformed his legal career, including how client expectations have evolved. He talks about the growing demand for lawyers to be strategic business partners rather than just advisors. One of his standout stories involves managing a high-volume contract operation for a major client, where he learned firsthand the importance of streamlined processes and the role of technology in delivering real value. Daniel also talks about the state of legal tech in Brazil, highlighting both its potential and its challenges. From cultural and language barriers to the benefits of data-driven decision-making, he shares practical insights for legal teams looking to stay ahead. Watch the full interview to learn how he’s navigating the legal tech revolution and paving the way for future innovators in the field.   Connect with the Legal Operations KPIs Community Engage, learn, and stay updated on the latest trends in legal ops by joining our   Legal Operations KPIs community  and visiting LegalOpsKPIs.com . Whether you're new or experienced, it's your go-to platform for insights, innovation, and networking with industry leaders. InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

November 7, 2024 Richard Bliss, Vice President of Legal and CEO of BlissPoint, knows his way around data and how it’s transforming legal departments. As an expert social media consultant and a recognized LinkedIn Top Voices Influencer, he’s helped executives and teams understand how to utilize digital tools to drive real impact. In our first episode of Beyond with Mori episode, we had a conversation with Richard Bliss, who shares how data analytics is transforming legal operations in once unimaginable ways. Richard explains why the legal department’s approach to data stands apart from sales or marketing, emphasizing the unique pace and challenges that legal teams face. He also sheds light on the growing role of AI in uncovering hidden insights that can guide strategic decision-making. For those interested in practical strategies, Richard's interview is a must-watch. Transcripts are available in English, Spanish, and Portuguese here . Connect with the Legal Operations KPIs Community Engage, learn, and stay updated on the latest trends in legal ops by joining our   Legal Operations KPIs community  and visiting LegalOpsKPIs.com . Whether you're new or experienced, it's your go-to platform for insights, innovation, and networking with industry leaders. InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

November 18,2024 We are thrilled to present a BEYOND with Mori interview with Damien Riehl , a seasoned lawyer and technologist who stands at the intersection of law, data science, and artificial intelligence. As the VP of Solutions Champion at vLex, Damien brings a wealth of experience from his work in complex litigation and cybersecurity investigations, including his pivotal role in the Facebook Cambridge Analytica case and AI-backed legal software development. His contributions to the SALI Alliance have helped standardize legal data with over 18,000 tags, paving the way for innovation in legal workflows worldwide. In his insightful conversation with Mori, Damien explores how data analytics, KPIs, and AI models revolutionize the legal industry. He delves into the importance of tagging data for better analytics, discusses the challenges of implementing KPIs, and shares strategies for convincing senior management to embrace AI despite common concerns. Damien also offers practical advice for legal operations professionals looking to shift from reactive to proactive approaches using technology. This is a must-watch for anyone interested in how AI and data are reshaping legal processes. Watch the full interview to learn how to optimize your legal processes with AI and data.     Connect with the Legal Operations KPIs Community Engage, learn, and stay updated on the latest trends in legal ops by joining our   Legal Operations KPIs community  and visiting LegalOpsKPIs.com . Whether you're new or experienced, it's your go-to platform for insights, innovation, and networking with industry leaders. InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

October 24, 2024 Elaine Darr, Vice President of Legal & Regulatory Affairs at DHL, is a forward-thinking legal professional who has dedicated her career to reshaping how legal services function within large organizations. Over the past 13 years at DHL, Elaine has led efforts to integrate data analytics and foster cross-functional collaboration, helping the legal team become a true strategic partner to the business. With a background in both corporate and private practice, Elaine brings a wealth of experience and a clear vision for the role of legal departments in driving growth and efficiency. In this interview, Elaine shares her perspective on making data meaningful, rather than just descriptive. She speaks candidly about the hurdles she’s faced in transforming raw data into actionable insights that actually drive decision-making and business outcomes. Elaine emphasizes the importance of working closely with teams across finance and IT, not just to implement analytics, but to make those analytics truly valuable. She also touches on how storytelling can make data more compelling, encouraging legal teams to move beyond traditional metrics and KPIs. Watch the full interview  here  to learn more about Elaine’s journey, challenges, and strategies for making legal teams integral to business success. InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

October 30, 2024 Implementing data analytics in a legal department isn’t easy, but Daniel Neisen , Manager of Legal Operations at Snap, has turned it into a powerful advantage. In a recent interview, he shared the wins, setbacks, and strategies that have shaped his approach to data, providing a refreshingly real look at what it takes to create a data-driven legal team. His story isn’t just about crunching numbers, it’s about using data to make smarter, more impactful decisions across the department. Daniel’s approach is practical and insightful. In the interview, he talks about optimizing timekeeper rates, ensuring that legal spend is fair and strategic, and using data to build transparency in the contract review process. From setting up meaningful KPIs to understanding where to capture the right data points, Daniel’s lessons are valuable whether you’re just starting with analytics or looking to refine an established process. Want to hear the full story?  Watch the full interview with subtitles available in English, Spanish and Portuguese here . InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

Definition Paralegals and administrative staff are essential to keeping legal departments running efficiently.  Paralegals  often assist with legal research, case management, and document drafting, while  admins  handle scheduling and document organization. The metric  Paralegals and Admin as a Percentage of Legal Staff (PAPLS)  offers insight into whether a legal department has the right amount of support to keep things running smoothly, ensuring attorneys can focus on more complex legal matters. Why PAPLS Matters This metric helps assess how well the support structure in your department is set up. If the ratio is off, attorneys may be bogged down by tasks that could easily be handled by support staff. On the other hand, a well-balanced ratio means paralegals and admins are effectively contributing, allowing attorneys to spend more time on higher-value work. A Balanced Approach Striking the right balance with PAPLS can boost productivity, cut down on costs, and improve overall efficiency. If the ratio is too low, attorneys might end up overwhelmed with administrative work. If too high, support staff might end up underutilized. Finding the right balance is critical for maintaining a well-functioning legal department. If you’re interested in learning more about this metric, along with other KPIs, check out The Legal Operations KPIs book available on Amazon in English / Spanish . or as an eBook on Google Play in ( English / Spanish ). It covers essential metrics and KPIs with practical insights to help you get the most out of your legal department. Beyond the book, LegalOpsKPIs.com   offers exclusive resources such as expert interviews, a chart catalog, Excel templates, readiness assessment tool, and the opportunity to connect with a global community of professionals committed through Forum chapters to advancing Legal Operations through data-driven insights. See this article in Linked here: https://www.linkedin.com/pulse/metric-week-9-paralegals-admin-percentage-legal-staff-mori-kabiri InfiniGlobe is a full-service consulting and software company. We have 20+ years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com  or at (833) LGL-TECH .

September 25, 2024 Sergio Rodríguez , Corporate Legal Manager at FEMSA, is a lawyer with over 15 years of experience who has witnessed firsthand how the legal landscape is evolving. Over his eight years at FEMSA, Sergio has led key initiatives in digital transformation within the legal department. From implementing contract management systems to exploring the power of data analytics, his work exemplifies the intersection of legal expertise and technological innovation. In this interview, Sergio shares how FEMSA’s legal team has embraced technology to manage high volumes of work more efficiently. He talks about the journey of building internal platforms to streamline processes like contract management and power of attorney tasks, which has freed up his team to focus on more strategic initiatives. Sergio also emphasizes the growing importance of data in legal work, explaining how FEMSA is starting to use data-driven insights to support business decisions. Curious about how technology can transform legal operations? You won’t want to miss Sergio’s perspective, watch the full interview here . Connect with the Legal Operations KPIs Community Engage, learn, and stay updated on the latest trends in legal ops by joining our   Legal Operations KPIs community and visiting LegalOpsKPIs.com . Whether you're new or experienced, it's your go-to platform for insights, innovation, and networking with industry leaders. InfiniGlobe is a full-service consulting and software company. Our team of experts has years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com or at (833) LGL-TECH .

September 24, 2024 Mori Kabiri , CEO of InfiniGlobe and author of Legal Operations KPIs, will be at Summit by the Sea 2024 at the Estancia La Jolla Hotel & Spa in San Diego, running from September 25-27. This exclusive event is the perfect spot for legal operations professionals to discover and converse about the latest in AI, legal tech, and knowledge management. If you're heading to the summit, don't miss the chance to say hello and meet Mori to explore new ideas, discuss legal operations KPIs, or share your thoughts on how technology is transforming the legal industry. Come and register for the event here: https://www.legaloperators.com/summit

Definitions “I love budgeting” , said no one ever! Budgeting can be a tough process, often involving a lot of back-and-forth, data, and patience. The  Budgeting Process Satisfaction Index (BPSI)  is a way to measure how satisfied stakeholders are with the legal department’s budgeting process. By collecting feedback, you can identify areas that need improvement and make sure the budgeting process works for everyone involved. The BPSI is calculated through a survey that touches on key aspects like clarity, communication, collaboration, and the tools used. You can customize the survey to reflect your own needs, making the results more relevant to your unique process. By regularly checking in on this metric, legal departments can improve transparency, keep stakeholders engaged, and fine-tune their budgeting approach. Here is a sample survey: Overall Experience (0-10) : How well do you think the legal department budget is managed last year? Transparency (0-10) : How satisfied are you with the transparency of the budgeting process? Collaboration (0-10) : How satisfied are you with the level of the collaboration during the budgeting process? Accuracy (0-10) : How satisfied are you with the accuracy of the budget estimates? Time Investment (0-10) : How satisfied are you with the amount of time it takes to put together the budget? Comprehensiveness (0-10) : Did you feel that all budgetary concerns and constraints were considered? Feedback (0-10) : Were you able to provide input or feedback during the budget planning discussions? Efficiency (0-10) : How would you rate the overall efficiency of the budgeting process? Cost-Saving (0-10) : Did the legal department actively seek cost-saving opportunities or suggest alternative approaches to managing legal expenses? Limitations Keep in mind that responses can be subjective. Some people may give overly positive feedback to avoid conflict, while others might be overly critical. It’s important to design the survey carefully and ensure that participants feel comfortable sharing honest feedback. If you’re interested in exploring this metric further, along with other KPIs, check out my book, Legal Operations KPIs available on Amazon in  English / Spanish   or eBook on Google Play   English   / Spanish . It covers over 80 metrics and KPIs with practical insights to help you get the most out of your legal department. Visit LegalOpsKPIs.com  for more information, exclusive resources such as expert interviews, a chart library, Excel templates, and to connect with a global community of professionals committed to advancing Legal Operations through data-driven insights. See this article in Linked here: https://www.linkedin.com/pulse/metric-week-6-budgeting-process-satisfaction-index-bpsi-mori-kabiri InfiniGlobe is a full-service consulting and software company. We have 20+ years of industry experience working with top corporate legal departments and law firms. Contact us at info@infiniglobe.com  or at (833) LGL-TECH .