About the role

You will map processes, quantify pain, and co-design a practical target state. Technology guidance is generic and adaptable to each client’s landscape.

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Responsibilities

• Run interviews and map current processes at the right altitude with clear, readable diagrams.

• Quantify issues with simple measures (cycle time, volume, handoffs, error types).

• Propose quick wins and a target state that balances impact, cost, and change effort.

• Review client tools at a high level and outline options without naming preferred vendors.

• Support change readiness, documentation, and knowledge transfer.

 

Requirements (must have)

• Portuguese and English fluency for meetings and written deliverables.

• 3–7 years in process improvement, business analysis, or transformation.

• Comfortable with standard mapping conventions and light metrics.

• Either prior exposure to the legal industry or demonstrated ability to learn domain concepts quickly, ask smart questions, and validate assumptions.

• Self-starter who plans their week, chases inputs, and hits deadlines with minimal oversight.

• Comfortable working with whatever tools the client already has, learning new ones as needed.

 

Nice to have (differentials)

• Experience shaping simple pilots or proofs of concept.

• Exposure to shared services, service catalogs, or intake models.

• Familiarity with change management practices and training materials.

 

Conversion to full-time (CLT) — what changes

• May assume ownership of a process workstream across accounts.

• May co-own internal templates and training materials, and mentor associates.

• Benefits package defined at conversion (see note above).

 

Travel and availability

• Occasional travel to client locations in Rio or São Paulo. Flexible schedule aligned to workshops.

 

Additional information

• PJ: CNPJ required and must be able to issue NFS-e.

• NDA and LGPD adherence required.